FREQUENTLY ASKED QUESTIONS
Answers to Common Questions
WHAT IS YOUR SHIPPING POLICY?
FREE Domestic shipping on all orders over $65 (orders within Australia only).
Shipping can typically take anywhere between 3-10 business days to arrive, we currently use Australia Post. Please allow more time for regional areas and delays due to COVID 19.
We offer the below shipping methods:
Pick up from our HQ in Freshwater (2096 NSW) - Free
Domestic Standard (free for orders over $65) - $10
Domestic Express - $25
We are currently not offering international shipping
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently except payment via credit card – Visa, MasterCard or American Express, or by direct bank transfer.
WHAT IS YOUR RETURN POLICY?
We will exchange/refund less shipping costs, only if products are unused and in the same condition they were sent/received. Please note we are not responsible for any damage in transit of returned goods and recommend returning your items via registered post.
Unfortunately we cannot offer a refund for change of mind or products on sale.
DO YOU DO BESPOKE CANDLES FOR WEDDINGS OR SPECIAL EVENTS?
Yes we do please contact us here with details of what you are looking for and we will be in touch
DO YOU OFFER WHOLESALE?
We certainly do! If you would like to stock our products then please do get in touch with us here for more information,
WHAT TYPE OF WAX IS USED IN CARA BOURN CANDLES?
We use a deluxe soy wax in our candles, made from 100% natural, plant based products. Our wax is biodegradable and non toxic, and therefore better for the environment. Our candles burn cleanly, at a cooler temperature and product less soot and smoke then non soy candles candles. No other chemicals or additives are add to our soy candles making them truly 100% soy.
WHAT KIND OF WICKS ARE USED IN CARA BOURN CANDLES
We use wooden wicks in our soy candles, that crackle when they burn, just like the sound of a log fire. Our wicks offer a cleaner burn with no carbon build up. They also offer a longer burn time, maximising the life of your Cara Bourn soy candles
HOW DO I CARE FOR MY CARA BOURN SOY CANDLE
For detailed information on how to look after your Cara Bourn soy candles please visit our Candle Care page here
HOW DO I REMOVE SPILT WAX?
Allow the wax to cool, and then the wax can be removed easily with warm soapy water.
IS MY CARA BOURN CANDLE JAR RE-USABLE?
Most definitely! When you have finished burning your Cara Bourn soy candle, simply wash out any leftover soy wax with hot soapy water and use for whatever you wish - maybe a vase, plant pot, storage container or even a cocktail glass!